IT Professional Services

For three decades our certified professionals have been delivering contact centre solutions. We improve contact centre processes, develop standard platforms to support customer-facing operations, and the implement standard practices to optimize centre performance. 

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WHY CX?

Our Contact Centre & Marketing Services

We enable your contact centre operations more profitable and effective by:

  • Improving the investment of your technology
  • Enhancing the customer experience
  • Reducing your infrastructure costs


Additional Services:


We also offer the following implementation and support services:

  • Enterprise Contact Routing Strategy
  • Network Queuing
  • IP Contact Centre/Voice over IP
  • Computer Telephony Integration
  • Multimedia contact channel support, including e-mail, fax, Web chat, Web callback and Web collaboration, Video
  • Quality Management and Call Recording
  • Enterprise Reporting
  • Workforce Management
  • Contact Centre Virtualization
  • Self service applications, including Web, IVR and Kiosk
  • Agent Desktop Optimization
  • Speech Recognition and voice verification
  • Managed Services
  • Help Desk Support
  • Business Process Outsourcing Services

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Contact us

Learn more about our solutions.

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We want to help.

Let us know what project you have in mind, we would love to help you.

Customer Experience (CX) Solutions

250 University Ave. Suite #200, Toronto ON, M5H 3E5

1 (833) 264-2100

Hours

Our Partners

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