Managed CX & Technical Operations
Resolve complex issues, protect strategic customer relationships, keep customer-facing systems healthy, and extend operating capacity behind the product.
Services
The specialists behind the software.
CXTS provides the advisory, engineering, assurance, and managed technical operations that keep customer experience working after go-live — delivered by people who learn your product instead of following a script.
One partner
From diagnosis through steady-state.
Most organizations end up coordinating a consultancy that assesses and leaves, a dev shop that builds and disappears, and an operations provider that handles volume without understanding the product. CXTS connects the advisory, engineering, assurance, and operating layers so findings do not get lost between vendors.
CX Advisory & AI Assurance
Find where the experience is creating risk or friction, then build the assurance and improvement model that keeps the same problems from recurring.
Web, App & Digital Product Engineering
Design, build, integrate, modernize, and support the digital products your customers and internal teams depend on.
Engagement models
Four ways to work with us.
Chosen to fit the commitment you are ready to make — not to maximize contract size.
Pilot
Test the model with a controlled scope and defined success criteria. Typically live within two weeks of discovery.
Dedicated
A named team for ongoing operations, strategic accounts, or sustained delivery.
Shared
Access specialist capability and coverage without building a full internal team.
Project-based
A focused team for assessments, implementations, migrations, and defined initiatives.
What we measure
You see the same numbers we do, on the same cadence.
Service
Resolution time, escalation aging, backlog, and SLA attainment.
Customer
Health, adoption, risk, gross retention, and net revenue retention where those metrics are part of scope.
Assurance
Journey reliability, regression coverage, AI evaluation results, and corrective actions.
Economics
Cost-to-serve, rework volume, and capacity returned to higher-value internal work.
Start where the pain is
Tell us what’s not working.
Escalations piling up on engineers. Coverage gaps. Customer-success operations that are not scaling. An AI deployment nobody has properly tested. Start with the problem you would fix first.
Book a 30-minute call