Inside Sales Representative

Inside Sales opportunity

We are looking for an experienced Inside Sales Representative in Serbia to create qualified B2B opportunities for CX Technology Solutions services and the TekVision platform. The position centers on account research, outbound prospecting, lead qualification, campaign execution, and scheduling discovery conversations with senior sales and executive stakeholders.

This is a full-time remote role for someone who can engage international business and technology decision-makers, communicate the value of technical services clearly, and build a disciplined, measurable pipeline.

Why join CX Technology Solutions

The role offers direct exposure to technology leaders across North America and Europe while building international B2B sales experience from Serbia. You will receive structured onboarding, defined messaging, product education, and direct coaching, with commission and development opportunities tied to performance and growth.

About CXTS for the Inside Sales role

CX Technology Solutions supports SaaS and technology organizations with technical operations, customer experience, application and platform services, AI quality monitoring, security and operational monitoring, workflow automation, and advisory services. Our work is designed to improve service quality, reduce pressure on internal engineering teams, strengthen platform reliability, and help clients scale efficiently.

Core capabilities you will represent

• Tier 2 technical support and extended-hours support
• Technical Account Management and customer success operations
• System administration, platform management, and operational support
• Application and platform development and support
• Quality assurance
• AI Assurance & Human Review quality monitoring
• Security and operational monitoring
• Custom web and SaaS development
• Workflow automation and custom professional services
• Customer experience consulting, benchmarking, and operational improvement

TekVision partnership

CX Technology Solutions is a European reseller and strategic partner of TekVision, a customer experience testing, monitoring, and automation platform. The sales role includes developing opportunities with organizations that need stronger validation, reliability, and quality across customer-facing technologies.

Key responsibilities

Pipeline development & prospecting

• Build and maintain a qualified B2B pipeline for CXTS services and TekVision.
• Research target companies, industries, buyer roles, and decision-makers across approved North American, European, and other markets.
• Prospect by phone, email, LinkedIn, and other approved channels.
• Create interest, nurture early-stage prospects, re-engage inactive contacts, and schedule qualified discovery meetings.
• Develop targeted outreach campaigns by geography, service line, industry, and buyer profile.

CXTS services business development

• Develop opportunities for Tier 2 support, TAM/customer success operations, system administration, platform management, HITL AI support, security monitoring, software/SaaS development, workflow automation, CX consulting, and related services.
• Help prospects understand how CXTS can extend coverage, strengthen support quality and platform reliability, lower operational pressure, and add capability without immediately increasing permanent headcount.

TekVision business development

• Identify organizations that need automated end-to-end journey testing across voice and digital channels.
• Develop opportunities involving contact-center testing, IVR and routing validation, regression testing, performance and availability testing, conversational/agentic AI testing, and pre- or post-production validation.
• Position TekVision use cases around customer-impacting issue detection, complex CX quality assurance, and validation of voice, chatbot, digital self-service, CRM handoffs, and AI-enabled interactions.

Prospect research & qualification

• Identify buyers and influencers through LinkedIn, company websites, industry databases, and approved research tools.
• Map account structures and determine the right stakeholders for each opportunity.
• Run introductory discovery conversations to understand business challenges, priorities, technology environments, timing, and potential need.
• Document qualification factors, stakeholders, business value, timing, budget considerations, and next steps before handoff.

CRM & sales administration

• Record prospecting activity, calls, emails, contacts, meetings, and opportunities accurately in the CRM.
• Maintain contact data, follow-up dates, opportunity status, and expected timelines.
• Prepare weekly activity, meeting, opportunity, pipeline-value, and conversion reporting.
• Support meeting briefs, presentations, proposals, follow-up communication, and regular pipeline reviews.

Inside Sales qualifications

• At least two years of experience in inside sales, business development, sales development, lead generation, or a related B2B sales role.
• Hands-on outbound prospecting experience using phone, email, and LinkedIn.
• Professional spoken and written English.
• Strong communication, presentation, research, organization, listening, questioning, and follow-up skills.
• Confidence communicating with international business and technology professionals.
• Experience identifying decision-makers, qualifying prospects, and generating sales meetings.
• Ability to understand technical products and services and explain their business value.
• Experience using a CRM to manage contacts, activities, and opportunities.
• Ability to work independently from a reliable home-office setup.
• Availability Monday to Friday, 9:00 a.m.–5:00 p.m. CET.
• Legal authorization to work in Serbia.

Preferred qualifications

• Sales experience in technology, SaaS, managed services, IT services, CX solutions, or professional services.
• Experience developing opportunities in North American or European markets.
• Familiarity with contact-center technology, customer support, customer success, software testing, or QA.
• Experience communicating with director, vice-president, and executive-level stakeholders.
• Familiarity with tools such as LinkedIn Sales Navigator, HubSpot, Salesforce, Microsoft Dynamics, or comparable platforms.
• Experience working remotely in an international organization.
• Basic German, Italian, French, or another European language is an advantage.

Key competencies

• Professional confidence and clear English communication
• Persistence, consistency, and disciplined follow-through
• Strong listening, questioning, research, and discovery skills
• Curiosity about technology and customer operations
• Attention to detail and personal accountability
• Comfort working toward measurable sales targets
• Ability to manage multiple accounts and priorities
• Collaborative attitude and openness to coaching

Performance expectations

Performance will be evaluated through a balanced combination of activity quality, pipeline creation, CRM discipline, and sales outcomes. Measures may include accounts researched, decision-makers identified, outbound activity, meaningful prospect conversations, qualified meetings, sales-qualified opportunities, pipeline value, conversion rates, follow-up consistency, and contribution to revenue objectives.

Specific activity and pipeline targets will be set during onboarding and reviewed regularly.

What we offer

• Full-time contract, fully remote work from Serbia
• Regular Monday-to-Friday daytime schedule
• Work with an international technology services organization
• Exposure to clients and business leaders across North America and Europe
• Structured onboarding, product education, sales messaging, and continued coaching
• Direct access to experienced business and technology leaders
• Career-development opportunities as the sales organization expands
• Competitive local compensation with performance-based commission or bonus potential

Compensation

• Competitive monthly base compensation based on experience
• Performance-based commission or bonus
• Incentives connected to qualified meetings, pipeline creation, and closed business
• Potential for compensation growth based on sustained performance

Final compensation will depend on experience, qualifications, English-language capability, and demonstrated sales performance.

Application process

Applicants should submit an English-language résumé and a brief introduction covering relevant inside-sales or business-development experience, the technology or services previously represented, markets supported, outbound prospecting experience, and an example of a qualified opportunity they successfully developed.

Shortlisted candidates may be asked to complete an English-language interview, a short sales role-play, a written prospecting exercise, or a practical account-research task.

Equal opportunity

CX Technology Solutions is committed to an inclusive, professional, and respectful working environment. Employment decisions are based on experience, skills, qualifications, demonstrated performance, and business needs. Qualified candidates across Serbia are welcome to apply. Only shortlisted candidates will be contacted.