Off-script answers
A customer asks something slightly unexpected and the AI produces an answer your policy or brand would never approve.
TekVision AI Assurance
Your AI is talking to your customers.
We make sure it’s accountable…
CX Solutions protects your brand by continuously testing AI customer journeys and resolving failures before they impact customers. One partner for AI assurance and technical operations.
AIASSURANCE
TestEvery AI journey
EvaluateBrand + Performance
ResolveExpert technical action
CX Technology Solutions is a global TekVision reseller and services partner helping organizations improve human, automated, and AI-powered customer interactions. TekVision uses AI-powered synthetic customers to continuously test real conversations and end-to-end journeys, identifying hallucinations, broken workflows, and inconsistent experiences before they reach customers. Our specialists investigate and resolve what testing uncovers, providing the ongoing support and optimization needed to deliver consistently on your brand promise.
The problem
AI shipped faster than anyone’s ability to test it.
Your team ships prompt changes, model updates, knowledge-base edits, and new automated flows continuously. Traditional QA was built for software releases, not for systems whose behaviour can change without a deploy.
The release gapYour release process didn’t fire. Your AI still changed.
A model update, prompt revision, knowledge-base edit, or vendor-side change can alter what customers experience without triggering your software release process.
Silent journey failures
A voice or digital flow works in staging, then a routing or integration change breaks the production journey.
Invisible integration drift
An integration quietly stops synchronizing and the problem is discovered only after customer impact appears.
Engineering becomes support
A complex escalation lands on an engineer who should be building product because nobody else owns the technical investigation.
ASSURANCE SIGNALLive journey review
ConversationUnexpected response
JourneyRouting drift
IntegrationSync mismatch
EscalationOwner required
TekVision Flow Suite
Find the failures before your customers do.
TekVision places real voice and digital interactions into your environment, follows them end to end, and tells you where the experience breaks. CX Technology Solutions is a reseller and strategic partner of TekVision.
FlowAX
Conversational AI Assurance
Places real calls and digital chats into your environment to evaluate voice agents, chatbots, and agent-assist experiences.
- Scripted regression testing across expected conversation paths and guardrails
- AI-driven customer personas that surface edge cases and unexpected behaviour
- Turn-by-turn evaluation of accuracy, timing, tone, empathy, and policy alignment
- Repeatable coverage across releases, prompts, models, and configuration changes
FlowCX
Customer Journey Assurance
Tests the journeys your AI and service experiences depend on, from first contact to resolution.
- End-to-end validation across voice and digital channels
- Visual, no-code test creation for business and technical teams
- Scheduled testing that catches silent failures after releases and changes
- Verification of routing, self-service paths, integrations, and customer handoffs
How it works
Build coverage that improves every time you learn something.
01DefineEstablish expected journey behaviour, AI guardrails, business rules, and success criteria.
02TestGenerate real voice and digital interactions across defined scenarios and personas.
03EvaluateMeasure actual responses and journey behaviour against expected outcomes.
04IdentifySurface failures, inconsistencies, latency, policy gaps, and broken paths.
05ImproveCorrect, rerun, and add the scenario to permanent regression coverage.
After the test
A test result is not an outcome.
Most assurance tooling stops at the report. CXTS is built around what happens next: the specialists who investigate the finding, coordinate the fix, validate the resolution, and fold it back into regression coverage.
01AdviseBenchmark the current experience and prioritize what to fix first.02AssureTest AI behaviour and journeys continuously, with human review where judgment matters.03OperateOwn Tier 2 escalations, technical accounts, system administration, and customer success operations.04BuildEngineer the portals, integrations, and workflow tools the fix depends on.05ImproveConvert recurring issues into permanent operational gains.
AI Assurance Assessment
Identify high-value journeys, AI risks, test priorities, and an initial assurance roadmap.
Explore →Implementation & Test Design
Configure the platform, connect environments, design test cases, build personas, and align evaluation criteria to policy and brand standards.
Explore →Managed Assurance Operations
Run the programme, review results, coordinate remediation, expand coverage, and report trends.
Explore →Human Evaluation
Targeted human review where context, nuance, policy interpretation, or customer sensitivity exceeds automated scoring.
Explore →Business value
Build trust before customers find the problems.
TekVision validates AI before production, continuously monitors production, benchmarks customer experience, identifies failures earlier, and creates an evidence trail for oversight and improvement.
Find failures before customers do
Surface issues through repeatable testing before they become larger customer incidents.
Reduce manual regression effort
Automated coverage replaces repetitive QA effort across flows that need to be tested again and again.
Standardize AI and journey behaviour
Use defined guardrails, success criteria, and regression coverage to make expected behaviour repeatable.
Build oversight evidence
Maintain a traceable record of what was tested, what failed, what changed, and when.
Benchmark CX performance
Use repeatable journey and AI evaluation to compare performance and identify where experience needs to improve.
Ship AI changes with greater confidence
Regression coverage makes frequent changes safer to release and easier to validate.
Compelling events
Why now?
AI assurance is becoming an operational requirement as customer-facing AI scales, governance expectations rise, and responsibility moves closer to executive teams.
Evolving AI governance requirements
Organizations increasingly need evidence that testing, oversight, and corrective action are real and repeatable.
Rapid adoption of Agentic AI
Autonomous and semi-autonomous customer journeys introduce behaviours that traditional release testing cannot fully cover.
AI-first contact centers
Voice AI, chatbots, copilots, and automated journeys are becoming part of everyday customer service operations.
Executive accountability for responsible AI
Leaders need visibility into how AI behaves in production and how failures are identified, reviewed, and corrected.
Enterprise readiness
Built for repeatable testing, traceability, and operational control.
The Flow Suite operates across voice and digital channels and integrates with major contact-centre platforms. TekVision reports SOC 2 Type II controls supporting regulated environments.
TekVision and CXTS provide testing, monitoring, documentation, and evidence that support AI governance and human-oversight obligations, including alignment work around ISO/IEC 42001 and the NIST AI Risk Management Framework. No technology guarantees compliance on its own; the goal is to provide an evidence base your compliance function can work with.
Voice + digitalCoverage across customer-facing channels.
No-code test designAccessible creation for business and technical teams.
Load + regression testingRepeatable checks across releases and changes.
Operational evidenceTraceability for findings and corrective actions.
Applications
AI assurance across customer-facing environments.
AI Contact CentersCustomer ServiceBankingInsuranceHealthcareRetailGovernment
Why TekVision
Built for enterprise AI assurance.
See it on a real journey
Don’t wait for a customer to find the problem.
Know your AI is ready before it reaches production. Start with a live demonstration or an assurance assessment focused on your highest-risk journeys.