Decide where AI is worth the investment.
Discuss which use cases deserve executive attention and what proof of value should look like.
CX Technology Solutions and TekVision invite you
Montréal · An exclusive executive evening
The Conversation
Your AI Can't Have
An invitation-only executive discussion about where to invest in AI, where people must remain accountable, and how to protect customer trust.
Thursday, November 26, 20266:00 - 8:00 pm · Montréal time (ET)
University Club of Montreal1201-A Sherbrooke Street West
Complimentary food & drinks · By invitation · Giving back to Montréal
About the evening
Some conversationsneed people in the room.
“
Honest conversation, shared experience, and the kind of insight that only comes from being in the room with people who get it.
AI is no longer just supporting your teams. It’s speaking directly to your customers, and increasingly, to their AI agents. The question for leaders has shifted from what can AI automate? to what should it be trusted to do?
Building on our October 29 webinar, Who Looks After the Customer When AI Talks to AI?, this private evening takes the conversation to the executive level:
- Where to invest, and where to wait
- How to prove business value to your board and your customers
- Which interactions must stay human, and how to govern the rest
An intimate discussion among peers, built around strategic choices, customer trust, and guardrails you can put to work on Monday.
Discover the conversation Why attend
A different kind ofexecutive evening.
A candid discussion on the decisions that will shape AI-enabled customer experience.
Know where human oversight matters.
Explore the boundaries for sensitive, high-stakes and trust-critical customer conversations.
Compare notes without the sales pitch.
Hear how peers are balancing innovation, customer experience, accountability and risk.
The conversation
Five questionsworth asking.
The investment, trust and accountability questions senior leaders are weighing now.
THOUGHT LEADERSHIP / 2026- 01
Which AI use cases deserve next year’s budget?
Not every promising pilot should scale. What evidence should determine the priorities?
- 02
Where must a person remain in the loop?
How do you define clear boundaries around privacy, security, customer vulnerability and sensitive decisions?
- 03
What does a credible return on AI look like?
Beyond efficiency, how will you measure service quality, customer trust, risk and long-term value?
- 04
When AI talks to AI, who is accountable?
If autonomous agents exchange information or make commitments, who owns the outcome for the customer?
- 05
How do you know when AI crosses the line?
What ongoing assurance, monitoring and escalation practices keep changing AI behavior within agreed guardrails?
Conversation leaders
Perspectives fromaround the table.
Leaders across CX, AI assurance and customer-facing operations.
HOST · CXTS
Lilly Ristic
Co-founder, CX Technology Solutions · AI CX and Product Strategist
Lilly helps enterprises see their customer journeys clearly and decide where AI should lead and where people must.
MODERATOR · TEKVISION
Mike Lee
CEO, TekVision
Mike leads TekVision's work helping organizations test and monitor AI-driven customer conversations across voice, chat and digital channels.
CXTS
Frank Muzzi
CX Strategist, CX Technology Solutions
Frank brings deep experience in CX applications and keeps the conversation focused on what matters to the customer.
CHARITABLE INITIATIVE
Sean Smith, Eng.
Technology entrepreneur, VOZWIN · Chair of the Board of Governors, Dawson College
Host of the evening's charitable initiative.
Evening agenda
Two hours.Conversation that lasts.
An informal executive discussion followed by time to connect with peers. Program times are provisional and pending final confirmation.
- Arrival and welcomeWelcome drink and canapés
- Opening remarksLilly Ristic and Mike Lee
- Executive fireside conversationModerated by Mike Lee
- Giving backA word from Sean Smith
- NetworkingMeet fellow executives
- Evening concludes
MONTRÉAL · HISTORIC PRIVATE CLUB
The setting
An evening at theUniversity Club of Montreal.
Founded in 1907 by a group of McGill professors, the University Club of Montreal is a private members' club in the heart of downtown, pairing heritage architecture with a contemporary interior. It is a setting built for exactly this kind of conversation.
University Club of Montreal1201-A Sherbrooke Street West
Montréal, QC H3A 1H9
Explore the venue Montréal, QC H3A 1H9
An evening with purpose
Give back whilemoving forward.
Food and drinks are provided for invited guests at no charge. Instead of an admission fee, we invite you to consider supporting one or both of these Montréal community initiatives.
COMMUNITY · HOUSING & SUPPORT
Welcome Hall Mission
Welcome Hall Mission provides food, shelter and practical assistance to Montrealers facing homelessness and poverty, offering pathways toward stability and hope.
Support Welcome Hall Mission through the donation links provided for this event. You can choose the English or French donation page.
Illustrative imageSTUDENT WELL-BEING · FOOD JUSTICE
Dawson College - Food Justice Program
Dawson's Food Justice Program responds to food insecurity among students through accessible meals, fresh produce and community support. The program is supported by the Dawson College Foundation.
Support Dawson College through the donation page shared for this event. If you would like to designate a gift to the Food Justice Program, follow the options provided on the donation form.
Donate to Dawson College
DONATION MATCHING SPONSOR
Meet The Malar Group Your impact can go further with The Malar Group.
The Malar Group will match donations contributed by event participants and their respective organizations.
About the hosts
Two perspectives.One better conversation.
Bringing together operational expertise and independent assurance for customer-facing AI.
CX Technology Solutions
CXTS works with SaaS and technology teams on technical operations, customer experience advisory, AI assurance and human-in-the-loop evaluation - helping turn complex issues into clear, accountable action.
Explore CXTS
TekVision
TekVision builds automated customer-journey and AI assurance tools that help teams test, monitor and evaluate interactions across voice, chat and digital channels before and after launch.
Explore TekVision RSVP · By invitation
Reserve yourplace at the table.
A private, invitation-only gathering. Please submit your request to attend; we will share the final event details with confirmed guests.
01
Send us your RSVP request.
02
Confirmed guests receive event details and a calendar invitation.
03
We’ll share practical reminders and a contact for questions.
Seating is limited.
INVITATION-ONLY EVENT
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